Accessibility and Expedia
January 28th, 2009 by Steve | Filed under Accessibility News.In a settlement of a California-based lawsuit, online travel juggernaut Expedia and its Hotels.com will add content and search capabilities to their online reservations systems for would-be travelers with disabilities.
The lawsuit stemmed from two California women who claimed that Hotels.com discriminated against them by having a shoddy experience regarding wheelchair-accessible rooms. There was no clear-cut means of guaranteeing such a room.
Expedia has been working with Disability Rights Advocates to provide greater accessibility for disabled travel shoppers.
Source Materials:
- Expedia’s hotels.com settles lawsuit over wheelchair access (Deseret News)
- Expedia and Hotels.com agree to provide information for disabled travelers (Internet Retailer)
Tags: accessibility, Expedia, Hotels.com, lawsuit, wheelchair access
Steve Grobschmidt is a User Experience Lead with over twelve years in the web industry. He is on a mission to ensure that user experience, especially accessibility, is foremost in the creation of great products.
[...] there was a lawsuit against Expedia. – In other words, this wasn’t done out of human [...]