In a settlement of a California-based lawsuit, online travel juggernaut Expedia and its Hotels.com will add content and search capabilities to their online reservations systems for would-be travelers with disabilities.
The lawsuit stemmed from two California women who claimed that Hotels.com discriminated against them by having a shoddy experience regarding wheelchair-accessible rooms. There was no clear-cut means of guaranteeing such a room.
Expedia has been working with Disability Rights Advocates to provide greater accessibility for disabled travel shoppers.
- Expedia’s hotels.com settles lawsuit over wheelchair access (Deseret News)
- Expedia and Hotels.com agree to provide information for disabled travelers (Internet Retailer)