Download PDF Version of Resume

Qualifications Overview

I’m a design professional with over 20 years experience creating digital solutions. I’ve got direct experience across all facets of UX design (including a Masters degree in it), and proven leadership running creative and development teams.

  • User Experience Design Proficiencies:
    • User research
    • Usability testing
    • Information architecture
    • Content strategy and copywriting
    • Concepting (sketching, wireframing, advanced prototyping)
    • Visual design
  • Leadership: 10+ years experience managing teams of designers, developers, and UX experts
  • Accessibility: Deep understanding of accessibility and inclusive design, including 10+ years as respected blogger and public speaker

Work Experience

Manager – User Experience :: Johnson Controls (JCI)
Milwaukee, WI :: March 2018 – present

  • Lead team of UX designers and front-end developers, including conducting all hiring, evaluations, goal-setting and staffing recommendations
  • Represent digital UX design in resourcing decisions, project kickoffs and executive read-outs
  • Oversee and guide current JCI Design System project, which includes a library of design components, code library and branding guidelines

User Experience Architect :: Johnson Controls (JCI)
Milwaukee, WI :: July 2010 – March 2018

  • Served as UX Lead on key projects such as P2000 Security, Panoptix and MAP Gateway
  • Designed key features and workflows for major JCI product lines such as Metasys UI, Cold Room Storage, GLAS Thermostat
  • Led overall project and contributed content for the JCI Digital Design System, which provides standardization and guidelines for all digital products
  • Project managed Global Product Design Language, a playbook that drives consistency and standardization across JCI physical product lines such as thermostats, sensors and controllers
  • Facilitated design exploration workshops for key JCI initiatives such as alarm management, user authorization, building security and predictive diagnostics through equipment vibration

Web Design & Production Manager :: The Mark Travel Corporation
Milwaukee, WI :: April 2008 – July 2010

  • Led team of 17 web designers, developers and UX specialists
  • Advocated accessibility standards in design and development, including guiding improvements to color contrasts and other usability issues in a vacation reservation tool for travel agents
  • Served as lead designer for Southwest Airlines Vacations and Universal Parks & Resorts Vacations

Web Design & Production Supervisor :: Trisept Solutions
Milwaukee, WI :: August 2006 – April 2008

  • Led design efforts on several key projects, including implementations of Trisept booking engine on partner sites
  • Guided career development for team of up to 20 web designers, producers and user interface developers

Senior Web Designer :: Trisept Solutions
Milwaukee, WI :: June 2001 – August 2008

  • Served as primary designer for e-commerce web sites such as Universal Parks and Resorts Vacations, United Airlines Vacations, US Airways Vacations, ATA Vacations and Funway Holidays UK

Site Producer :: Mark Net World
Milwaukee, WI :: July 2000 – June 2001

  • Responsible for creative and content for Online Vacation Mall, developing and executing all design collateral
  • Managed business relationships with partners such as Travelocity, Expedia, Disney, and Sears

Internet Content Development Supervisor :: Mark Net World
Milwaukee, WI :: June 1999 – July 2000

  • Led a department of up to 10 content editors responsible for all web site maintenance
  • Led major redesign of United Vacations, a partnership between Mark Travel and United Airlines

Internet Content Developer :: Mark Net World
Milwaukee, WI :: May 1998 – June 1999

  • Maintained content for brand websites including Funjet Vacations, Online Vacation Mall, Cousins Subs, and Rocky Rococo Pizza

Patents Earned

  • US Patent D844,570: Building Automation Device | April 2019
  • US Patent D828,816: Building Automation Device | September 2018
  • Design Patent: Display Screen with Graphical User Interface | July 2018
  • Design Patent: Space Controller – Graphical User Interface | December 2017


Kent State University – Kent, Ohio
Master’s Degree :: User Experience Design :: August 2017

  • Graduated with 4.0 GPA

University of Wisconsin – Milwaukee, Wisconsin
Bachelor of Arts :: History and Latin :: May 1998

  • Magna Cum Laude | Phi Beta Kappa