Last Monday, I had a great time presenting “Accessibility: An Even Playing Field” at mkeUX, at 5th Ward Pub in Milwaukee, Wisconsin.

mkeUX is a laid back, anyone-welcome group dedicated to promoting user experience. They host presentations in casual settings. It’s light on the formal and stuffy, and heavy on the open sharing of ideas and having fun. My good friends and colleagues Michael Seidel and Mike Kornacki are responsible for it, and it’s been a huge success.

Anyway, it was a lot of fun yakking accessibility. We talked about the different types of disabilities, the laws as they exist today in the United States, and some of best-known lawsuits pertaining to accessibility. I covered some of the types of assistive technologies out there.

The second part of the presentation was sharing examples of some accessibility culprits – but by no means all of them! That included the often-villainous CAPTCHA, and some disturbing and downright offensive examples of it.

I’ve never been overly impressed with slideshows put up on SlideShare. More often than not, it’s out-of-context slides that don’t tell you much.

That being said, I do want to share my presentation. So here it is — but I will add some notes about what each slide means, very soon! This is more a reference for those who attended the event.

Thanks to everyone who did attend, and for everyone who expressed interest. I hope to do this presentation or some form of it again very soon!

Tags: accessibility, assistive technologies, CAPTCHA, milwaukee, mkeux, user experience, ux

Amazingly, I’ve reached the milestone of two years of blogging.

It doesn’t seem long ago when accessibility first piqued my interest, and when I dove headlong into both learning as much as I could about it and blogging happily along the way.

Though I haven’t always posted as much as I’d have liked, it’s been a rewarding year here at theaccessibility.com. I’m definitely going with a mantra that it’s better to post when you have something interesting to say, than to just post for the sake of posting. Quality over quantity — which is also a mantra that I’ve ruthlessly adopted for following people on Twitter (again, a post for another day).

I’ve gotten to interview amazing people like Jennison Asuncion, Carol Voss of IndependenceFirst, and Steve Spohn of AbleGamers. I’ve continued to meet a lot of great people in the industry, particular through social media outlets like Twitter. I’ve provided accessibility consultation on a number of web site designs.

Far and away, the 2010 highlight is when I took the User Experience Lead position at Johnson Controls.

I could go on and on about all the things that I love about Johnson Controls — the culture, the people, the green initiatives, the location — but I’m going to sum it all up by saying taking the job is easily one of the best decisions I’ve made in my life.

Though there are many things I learned in my last job, the truth is that I was mostly just stuck at a dead-end. I was in middle management, toiling over other’s issues and concerns and filling out paperwork. I did the occasional web design, but as I’ve posted before, my heart just hasn’t been in strict web design for a long time now…and certainly not in coding. My calling has been user experience, and of course that spoke in its wheel called accessibility.

When your reasons for staying somewhere mostly revolve around comfort and security (which can be important, especially when economies stumble and fall), you run the risk of not giving it your best anymore. Though I didn’t see it for the longest time, I needed to expand my professional world. I needed a change.

Enter Johnson Controls.

It continues to amaze me how much trust the place has in those of us on the User Experience team. While the company doesn’t have this grand vision of the exact details of user experience, they genuinely see its importance. They know that to be world leaders in anything, you have to truly understand the wants and needs of the people using your products. It can’t be “designed by developers for developers” or “designed by engineers for engineers”.

Here’s the icing on the cake — just last week, we had a great meeting with developers who are looking to the UX team to help clearly define the proper markup (HTML, CSS, etc) we ought to adhere to on the massive project we’re all undertaking. As part of that, I’m supplying accessibility guidelines.

Yup, we’re building a huge application from the ground up, and there’s an actual opportunity to make sure accessibility is factored from the onset.

I had just about resigned myself to accessibility being a side project, a labor of love that wouldn’t make any meaningful headway into my fulltime job…but now I’m very optimistic that that’s no longer the case.

Yeah, this turned more into gushing over my career change than this blog, but oh well.

Here’s to Year Three of theaccessibility.com!

Tags: accessibility, markup, user experience, ux, Video Games

We’ve all seen it happen — the jerk who snags an accessible parking space in front of a business, even though he or she isn’t disabled. Whether it’s laziness or ignorance, it’s just plain obnoxious.

Okay, maybe it’s a bit heavy-handed to liken that to designers who put their own personal preferences and styles above all else. In the first case, the majority of culprits know what they are doing is wrong but just don’t care. In the second case, the intentions aren’t nearly as bad.

But there’s a kernel of similarity. In both cases, the end result is potentially inconveniencing those with disabilities and putting your own desires and preferences first.

Of course designers have unique styles that they imbue into whatever they create. There is nothing wrong with that. The answer isn’t to create sterile, one-size-fits-all designs and layouts devoid of personality or vibrancy.

Just be sure when you’re creating your masterpiece to think about users as well. Like I mentioned last week in Taking Criticism in Web Design, be mindful that certain color contrasts will cause problems for users with color blindness or limited vision. Working within that guideline won’t stymie your creativity. It may technically be a “limitation” to work around, but really, text that is easily readable benefits everybody.

Creating a Flash sequence for images or advertisements can be a fully accessible option – just make sure you take the time to do it right, and follow guidelines such as Flash Techniques for WCAG 2.0 or Adobe’s own Adobe Flash Professional CS5 accessibility.

Similarly, video can really enhance a web experience when appropriate. It may seem like extra work and be a drag, but if you don’t provide captioning or transcripts, somebody with a hearing disability won’t be able to follow what’s been said or somebody with a visual disability won’t have a means of listening to a synopsis of what the video is about.

There is plenty of room within accessibility and web standards to be creative and achieve something with a distinct design brand. You may have to park a row or two back from the destination, but you still can get there and be happy with the end result.

Tags: flash, user experience, ux, video captions, web design

Pushing for more accessible user experiences can be an uphill battle depending on the business holders with whom you’re dealing. While some may flat out not care, more often they are reluctant to take the additional time, effort and cost to bake accessibility into an overall project.

Whether armed with lots of money and time or not, you have your voice — never be afraid to speak up when there are opportunities to make an experience more accessible. It can be on the micro level (“that font against that background is going to be really difficult for people with sight limitations to make out”). It can be on the macro level (“all those videos on the site? we really need to add captioning”).

You may lose. You may get a pat on the head and told to go play somewhere else. Keep trying!

Some approaches may work better than others. Stressing the moral and social obligations of creating accessible experiences is a valid, noble route — but businesses won’t always respond to that, even if their intentions are good. Spending money is spending money…and sometimes accessibility can be costly, such as the prospect of retrofitting a completed web site.

There are some great references like Developing a Web Accessibility Business Case for Your Organization to help.

I’ve been super jazzed about accessibility for the past couple years, but I know how easy it can be to feel you’re fighting a losing battle. There were times in my past job that I lost the energy when up against an overwhelming ambivalence towards accessibility (or even web standards in general). But then were were times like when I was able to enact color contrast improvements to an internal booking interface, to make it easier for someone with severe color blindness to better do her job.

Sometimes you have to pick your battles and alter your strategies, but don’t give up and let the fires of inaccessibility spread. Even small changes start to add up.

Tags: accessibility, ux, web standards

I was a web designer for the majority of my professional career. I’ve been around web designers for over twelve years. One of the hardest lessons for them to learn is not taking critiques and criticism personally.

When you pour your creativity, heart and soul into something, it’s perfectly reasonable to have an intense pride of ownership. It’s natural — and a good thing — to care deeply about your work.

But when a designer is commissioned to create a web site or application, it’s imperative to separate the art from the artist. The designer isn’t making something for himself or herself – it’s for a client, and ultimately, for an end user. What the designer thinks is cool or cutting edge is -a- factor, but not the only factor.

Design is more than just pretty pictures — it has to be effective, clear, functional and accessible. Light gray text on dark gray backgrounds might be an “in thing” these days, but is the content even readable (for those with or without vision disabilities)? The glitzy masthead with in your face colors and constant motion may seem daring and impactful, but is it ultimately more of a distraction? Cool icons in place of traditional words for the main site navigation may seem a fresh approach…or does it leave users guessing where they are able to go?

It’s one of the toughest lessons, but a necessary step in the evolution of really good designers. Realize that when people are pointing out problems or concerns, they aren’t having a go at you personally. They’re looking out for brand needs, marketing needs, and user needs — hopefully all three in harmony.

On my very first design project, I remember pouring everything into the first of three comps. I spent a little less, but still a lot of effort on design two. Design three, I just threw together because they had asked for three, but I had forgotten that detail until the last minute.

Sure enough, they much preferred the third design. It stung a little. I put everything into the other two — what do you mean, you don’t want them?

Little by little, the sting of rejection or criticism lessened, until I finally reached a happy place where I could take any manner of critique, even scathing, and not get upset.

Again, it’s not really “your” design — it’s a vehicle for a business to raise awareness, convey information, sell a product….whatever it is they do. Moreover, it’s a gateway for customers to get what they need, and get it as quickly as possible. Those customers have varying degrees of technical acumen, and may even have disabilities ranging from blindness to motor skill limitations. These are the people using the website, not just the designer.

Tags: design critique, user experience, ux, web design